Home > Term of Use

Term of Use

Welcome to Hynam Travel website. By reading these term of use below which means that you have agreed with our policy. 

1. WHAT WE PROVIDE

Our website https://hynamtravel.com is a travel platform offer travel services in Indochina such as tour booking, hotel booking, ticketing, transfer services with private airport pick up and drop off and private air conditioned car. Moreover, we do provide free indepth travel consutant services all over South East Asia. Our motto is to support our clients before, during and after the trip to make sure that you have a memorable holiday in Vietnam.

1.1 Tour booking

We provide detailed tour information all over South East Asia : Vietnam, Laos, Cambodia, Myanmar. From our website, you can gather detailed information about amazing tours in and around South East Asia with different styles from classic, active, short trips to educational travel and tour information such as overview, suggested itinerary, price, notes with cool photos. 

Based on your budget and interest, you can pick a tour with suits the best for you

In order to book a tour, we create a frame which you can find a tour easily

Tour by Destinations in South East Asia

 

Tours by Travel styles

In order to reserve a trip with ,please fill in our form at https://hynamtravel.com/customize-my-tour.html , email us at sales@hynamtravel.com or just call us at our hotline (+84) 974 313 104

1.2. Hotel booking

We also offer hotel booking service all over South East Asia on our sites https://hynamtravel.com or just contact us for  the best advice. We do have a long term relationships with lost of hotel so we can offer the better rate than booking.com websites. On the other hands, we have selected the hotel based on your budget, interest. 

If you would like to book a hotel, please contact u via our hotline at (+84) 974.313.104, or  drop a line via email at sales@hynamtravel.com , we will get back to you asap

1.3. Vietnam Visa On arrival

You would like to be hassle free in obtaining your visa to Vietnam for your business trip, travelling, visiting friends and so on. We do offer visa on arrival service bases on period of time : Normal (within 2 days) urgent (within 12 hours) and super urgent (Within 2 hours) even you have already arrive at the airport without a visa invitation letter, we are also able to offer visa on arrival service. On the other hand, fast track immigration is one of our services. Our staff will assist you all visa produces from the moment you have unter immigration until you meet your tour guide or driver at the airport . If you do it yourself, it may takes you from 40 minutes to 2,5 hours depending on how busy the immigration is . But for our services, 20 minutes only and you just pay a bit extra than doing it on your own.

1.4. Transfer service

More than just a private airport transfer (pick up and drop off), we offer car rental services for all over Vietnam.

What makes us different

Hand picked drivers from the one we know and have worked with for a long time

Air conditioned vehicle to cool off yourself in the heat

Spacious room for your leg and small amount number of people for more seaters vehicles. For example, 2 people for 7 seaters car, 4 to 8 people for 16 seaters minvan, 9 to 15 people for 29 seaters shuttle bus, 16 to 19 people to 35 seaters bus, 20 to 33 people to 45 seaters bus

Some of our drivers speak English

We also provide train and flight ticket. We will advise you with good airlines or train companies, timetable, route and so on. For further assistance, please drop us a line at sales@hynamtravel.com  or give us a call  (+84) 974.313.104

2. INFORMATION USE REGULATIONS & INDEMNIFICATION

2.1. Regulation for using information

We provide you will ultimated travel guides, tips and advice , hotel information, tours, transfer and rate on our website https://hynamtravel.com. On the other hand, our information used for ourself not for a commerical use. We don’t allow anyone use our information without asking. Make sure that you have argree that you won’t sell, rent or provide our information for other parties. Be sure that you are the owner of all information uploaded, posted on our site. All content created on https://hynamtravel.com is protected by copyrights, trademarks,  rights and laws. Without asking permission, please DON’T post, upload, seel republish, copy or modify in any ways from our website

2.2. Indemnification

If you are using the information on our website, you must agree to defend and indemnify us from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:

– You or on your behalf in excess of the liability described above; or
– By third parties as a result of

+ Your breach of this agreement or the documents referenced herein;
+ Your violation of any law or the rights of a third party; or
+ Your use of this website

3. PRICE

– All rates quoted in American Dollars. The tour price are vary, bases on type of accommodation (Superior, deluxe, luxury), type of room (extra with single supplement). It includes 10% of VAT (value added tax) 

– We won’t offer a refund if in term of food, accommodation, tours included in the tour rate but not utilized by the customers for any reasons. 

– Most of hotel included breakfast. You won’t get a refund if you don’t eat breakfast at the hotel.

-Personal expenses are exclusives such as bervarage, extra meals, telephones, spa, bar and so on

4. PAYMENT 

4.1. Payment methods

Hynam Travel accepts the following payment methods:

VTC Pay (highly recommended) with credit card, master, visa card, JCB,  . Make a deposit or settle your balance via secure link sent via email. You will receive a confirmation after deposit or balance is made. You can ealisy make a payment via common international cards mentioned above

This company is well-known among Vietnamese travel companies so it is secure and safe. 

Bank transfer: Please contact us for further details on bank transfer

PayPal: Settle payment by credit card using Paypal. Our email address is sales@hynamtravel.com

Cash : Pay directly at our office
Hynam Travel Co,Ltd
Address: 6th Floor, Viet A tower, no 09 Duy Tan Street, Dich Vong Hau ward, Cau Giay Dist, Hanoi, Vietnam
Office number: (+84) 246.292.3682 
Office hour: Monday – Friday  8:00 am – 5:30 p.m;(GMT +7)

Western Union : We do accept payment via Western Union . Please send us the details with MTCN, your full name, country, amount of money. All service fees are at your side. For further information, check out this link https://www.westernunion.com/us/en/send-money/app/start

4.2. Payment Policy

4.2.1. For booking trips, hotels, cruises, ticketing reservation

-We require at least 30% of the total amount for deposit in order to reserve the serrices. The balance will be settled 1 days before departure date.

– After payment is made, you will be receiving a service voucher to confirm your service

– Our service invoice is made for you which means that you have agreed with tour price, itinerary and so on created by us

4.2.2. For airplain and train ticket booking

– A full amount of money are required when booking service

– Right after making payment, we will provide you with a service voucher to confirm your service 

NOTE: All extra charges such as bank fee, services fee and so on will be responsible on your side

5. CANCELLATION & REFUND POLICY

5.1. Cancellation by you

For any reason, no refund if cancellation by you. Please read our cancelation policy below

5.1.1. For hotel, tour, and transfer service

  • Cancellation by customer will be charged as follow:

More than 30 days before departure date : 20% of the total amount
21 to 30 days before departure date: 30% of the total amount
14 to 20 days before departure date: 45% of the total amount
From 7 to 14 days before departure date : 70% of the total amount
No show for cancellations 7days before tour date

5.1.2. For train and air ticket booking.

– 20% of total ticket rate will be charged whenever you cancel issued tickets plus extra charges by the railway or airlines companies if applicable. We will offer a refund for the balance after calculating all costs.

– It may take us from 10 to 15 days to offer you a refund after your cancellation is confirmed

NOTE: Refund and cancellation policy is clearly published on our website. Please read and check carefully. 

Promotion rate isn’t available for change or cancellation

For further information, please send us an email at sales@hynamtravel.com or hynamtravel@gmail.com

5.2. Cancellation by Hynam Travel

Your tour might be cancelled before departure date due to some following reasons such as typhoons, fire,  terrorism, war which are unable for us to plan the trip. Just in case it happens, we will offer full refund for what you have paid. We will check if you can change your departure date or keep your trip for the future.

6. FLEXIBILITY

We are local experts in tailor made your tours in South East Asia. Our fexibility is on activities, itineraries, mean of transport, departure date. There is an alternative plan if possible

7. DISCLAIMER

There might be errors or inaccuracies because of our partners. So we can’t make sure 100% for transfer service, hotel info and other services posted on our website. We also make some changes occasionally on our website. All reservations are subject to the usual terms of use and contract of the owner or operator of the services involved.

On the other hand, Hynam Travel aren’t reponsible for followings : 

+ Overweight luggage at the airport or any other problems relating to custom or immigration procedures , which we aren’t being asked for for consultancy before hand, and it’s our duty.

+ Changing itinerary or services after the tour begins

+ Any loss or damage of luggage, jewelry, or cash which you may suffer (directly or indirectly) in connection with or arising out of your participation in a trip.

+ Any problems due to external events out of our control such as typhoon, fire, broken travel gears,  war, terriorism, customs regalations and so on during your trip

+ If any complaints, please send us 20 days after the tour date to sort it out .

8. LINKS TO THIRD-PARTY WEBSITES

Our sites includes some extra links to third party websites for your reference only. We don’t responsible or the content of these sites

9. PRIVACY POLICY

Please read our privacy statement for further information 

10. TERMS OF USE MODIFICATION

Hynam Travel has our right to change or modify the term of use at the times for what we have offered. Accessing the sites, which means that you have argreed with the changes

11. VALIDITY

This agreement is made according to Vietnamese law. In order to use our site contents, you need to ask for permission from Hynam Travel 

12. IN CONCLUSION

When you visit our website and choose our services, which means that you have agreed with our Term and Condition and  also Privacy Policy . Which mean that you have accepted the terms that operate this website. If you need any further assistance, please drop us a line at sales@hynamtravel.com 
• Hotline: (+84) 974 313 104
• Email: sales@hynamtravel.com or hynamtravel@gmail.com